We know that many users have technical problems but can not get the reply in time

Dear users,

We know that many users have technical problems but can not get the reply in time,
now you can contact our new technical advisors directly!
The e-mail address is :engineer@elephone.hk.

Please note:
Technical advisors can help you solve technical problems, such as fireware problems and hardware problems.
Aftersale problems such as shipping or order, please contact with Elephone's support center or online stores' service center.
Technical advisors will reply you in 36 hours(in working days).
If you do not get the satisfied answer, please keep going on reply in one e-mail, no need to start with a new e-mail.
Otherwise, we can not help you in time.

Elephone's support center: support@elephone.hk.

P.S: We can not help you solve your disputes with the third-party stores.
Any disputes with the third-party stores, please contact with the seller directly.